General FAQs

What does “obstructed view” mean on my tickets?

If you purchased mezzanine tickets that say “Obstructed View” on them, you should expect that your view of the stage will be partially blocked by the venue structure. Please do not purchase these tickets unless you accept that your view of the concert will be partially blocked.

How can I order more than 8 tickets to a show?

If you need to purchase more than 8 tickets to a show, you must purchase at the box office directly at 370 New York Avenue in Huntington. They can assist you in placing your ticket order as a group. Most shows set a limit of only 8 tickets maximum per order with one credit card on Ticketmaster.

Do you offer tours of the venue?

Yes, tours of the venue are available at no charge during all Non Show Days between the hours of 12 noon – 6 pm. Simply ask for the mood director upon arrival for your tour.

When is the box office open?

The Paramount Box Office is open daily from 12 noon – 6 pm and during events until intermission

Can you rent The Paramount for special events?

Yes, The Paramount is available to rent for your special event. Simply contact Kimberly at ext. 308 or by e-mail at [email protected] or click here for more details (https://paramountny.com/private-event-rental/). You can choose to rent the upstairs venue, the lower level VIP Founders Room or additional private rooms as available.

Do you have any openings to join The Paramount’s Street Team?

YES. We are always looking for qualified people to join our street team. Street Teamers help to hand out flyers at shows, deliver materials to retails partners, staff marketing booths at fairs & festivals as well as represent the venue at community events. To apply, simply email [email protected] with your resume and cover letter.

Do you offer discounts on tickets?

Yes, sometimes we offer discounts on tickets to shows at The Paramount. Discounts may be offered through partners such as; Groupon, Ticketmaster or through social media on our Facebook or Twitter feeds, via e-mail alerts to our e-newsletter subscribers or as other special offers through other venue partners / sponsors.

How do I get on the e-mail list for show announcements?

To add your e-mail address to our e-newsletter, simply click on the link at the top left corner of our website home page. Once added, e-mails will be sent when shows are announced and will contain pre-sale and on-sale information, as well as any special tickets offers that may be available.

What is a venue pre-sale?

A venue pre-sale is the chance for our members / fans to purchase the best tickets before they go on-sale to the general public. Pre-sales are usually available online only through Ticketmaster.com with a code (PULSE) and they generally take place 1-2 days prior to the public on-sale. Pre-sales give our fans the chance to buy the best seats before the public. Pre-sales are available for most shows.

Do you offer handicapped accessible seating areas at The Paramount?

Yes, the venue has an elevator in the main lobby which can take handicapped guests up to the main floor for concert seating. We do not have elevator service to the mezzanine or skybar seating levels, but handicapped patrons can be relocated to the floor area – which is sectioned off for wheelchair access – regardless of where your tickets are located. Accessible seating is available to purchase on ticketmaster.com or at the venue box office for all events.

Where do I find concert photos from the show?

Concert photos from past shows are available on our website under the SHOWS tab – page is named Show Photos – as well as on the venue’s Facebook page under the Photos tab. Please check online to tag yourself and save the memories.

Is coat check mandatory?

No, coat check is not mandatory for ticketed guests, but backpacks and large bags must be coat checked at all events. Our Coat check is located in the lower lobby just beyond the security checkpoint.

Are guests allowed to leave the venue and come back?

No, there is no re-entry allowed at any ticketed events at The Paramount. Once your ticket is scanned, you may not leave the venue and re-enter using the same ticket. If you need to leave for an emergency, please see a security guard in the main lobby to discuss the situation.

Does The Paramount offer a smoking section?

Yes, The Paramount smoking section is located outside the stairwell fire doors located on the right side of the stage / south side of the venue. These doors are located stage left at the end of the bar closest to the stage.

How do I get backstage and meet the band?

Any opportunities to meet the band would have to be approved and communicated directly through the band’s managers. Sometimes also radio stations, local media partners and / or the venue’s social media pages may offer contests where you can win the chance to meet the band, so make sure to fan us & friend us for more details.

How does The Paramount handle refunds?

For refunds on tickets purchased through Ticketmaster, there is a 3-day / 72 hour policy where buyers can return tickets purchased with no issue. Tickets purchased after the 3 day window are no longer able to be refunded. If requesting refunds in that 72 hour time frame, please note that this must be done at the point of purchase. So, if you bought the tickets on Ticketmaster.com, you would have to call Ticketmaster at (800)745-3000. If you purchased them at the Box Office, you would have to come back to the box office to obtain the refund. For refunds related to the purchase of food, drinks or merchandise at The Paramount, please email the details of the request to the venue directly at – [email protected] for follow up.

What are some local hotels in the area?

Click here to see a list of local hotels in the area the venue suggests you stay at when staying close to Huntington.

How can I follow the venue on social media?

Simply click here for links to all the venue’s social media accounts and feel free to follow us, like us, share us, gram us and stalk us online for the latest show announcements, pre-sale info, contests & special offers.

Does the box office charge fees on tickets?

Yes: Box Office fees of $6 – $14 per ticket will apply.